Prime One Supply Group LLC offers transparency and clarity in all commercial transactions conducted on this portal, ensuring an environment committed to the rights of users and customers. We therefore recommend that you carefully read the following terms before completing your purchase. These terms define the commercial conditions governing the relationship between users/buyers and Prime One Supply Group LLC, and they become binding the moment any transaction is carried out on this website.
PRODUCT PRICES
Product prices on our website include VAT.
Prices are subject to change without prior express notice.
ORDERS
You may place your order by phone, email, or via the website.
There are no minimum order requirements.
Each order is treated individually.
Any additions you wish to make must be communicated by phone or email, specifying the reference number and quantity.
Once processed, the order constitutes a binding contract between Prime One Supply Group LLC and the customer.
ORDER CANCELLATION AND REFUNDS
Customers may cancel orders provided the cancellation is made before 4:00 PM on the day the order was placed, or before 4:00 PM on the following day if the order was placed after 4:00 PM. Cancellations may be made by telephone or email. After this time, the cancellation will be treated as a return, as the order will have already been collected by the shipping company. If an order paid for by credit card or bank transfer is cancelled, a full refund will be issued. If the order has already been shipped, the customer is responsible for paying the round-trip shipping costs.
Secure Payment
We guarantee maximum security for your purchases and the confidentiality of your banking details. All payment transactions are processed via a secure server using the VeriSign-certified SSL standard, ensuring the complete confidentiality of your bank card information. This data is transmitted in encrypted form at all times and is known only to the authorizing bank; it is never stored on our servers. Furthermore, your personal data is stored in full compliance with current data protection legislation.
INVOICING
Every shipment leaving the warehouse is invoiced beforehand.
The invoice date is the date on which the invoice document is generated.
The invoice is issued at the moment the package is ready for delivery, notwithstanding any delivery delays due to causes beyond Prime One Supply Group LLC control.
RECEIPT OF SHIPMENT
We strongly urge you to carefully inspect the goods upon receipt and notify us of any discrepancies within a maximum of 5 business days from the date of receipt.
If you notice any irregularities with the package in the presence of the carrier, please note the visible external condition on the delivery manifest.
In any case, the carrier is not authorized to open the package until you have signed and stamped the delivery manifest.
CLAIMS, RETURNS, AND WITHDRAWAL
Claims, returns, or requests for withdrawal must be communicated via email, stating your full name, order number, and the purchased service or product, along with the reasons for your claim.
Returns must be communicated to and accepted by Prime One Supply Group LLC before the items are shipped back to our warehouses.
Return shipping costs are always borne by the buyer.
Once the returned item is received, we will carefully examine it to verify the reason for the return.
Refunds will be issued using the same payment method originally used for the purchase, within 14 calendar days of the date we approve the return.
If the goods are returned due to manufacturing defects or an error on the part of Prime One Supply Group LLC regarding your order, we will cover the shipping costs for the return.
We do not accept returns of items that have been damaged or misused by the buyer.
Maximum return period: 5 business days to notify Prime One Supply Group LLC, and a maximum of 10 business days to complete the return.
ADDITIONAL
Prime One Supply Group LLC commits not to permit any transaction that is illegal, or that is deemed by credit card brands or the acquiring bank to potentially damage their goodwill or negatively affect them. The following activities are prohibited under card brand programs: the sale or offering of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or the cards themselves.